Refund Policy

Cancellations, Returns, Exchanges & Refunds

Thank you for shopping with us at jacquescosmetics.store! We value your business and are committed to ensuring a positive experience. While we always strive to resolve any concerns fairly, please note the following policies due to the hygienic nature of our products:

Returns & Exchanges

For health and safety reasons, we do not accept returns or exchanges on any cosmetics, soaps, lotions, and all products we offer. All sales are considered final once processed.

Cancellations & Order Changes

Order cancellations or changes can be made only if the order has not yet shipped. If your order is still in processing, we may be able to:

• Cancel the order

• Update the shipping address

• Correct your email address

Once your order has shipped, we are no longer able to make any changes or issue a cancellation.

Refunds

We do not offer refunds once an order has been placed, due to the personal nature of our products. We appreciate your understanding.

Damaged, Defective, or Missing Items

If you receive a product that is damaged, defective, or missing, please contact us within 48 hours of delivery by emailing jacquescosmetics@outlook.com. Be sure to include the following:

• Your full name and order number

• Clear photos of the package and any damaged or defective items

• If an item is missing, include a photo of all the products received

We will review your claim and work quickly to resolve the issue.